Why was my mobile deposit rejected?

There are several reasons your mobile deposit may have been rejected. Typically, this occurs due to one of the following:

• The payee is not an account holder

• The image was not legible

• The check was not properly endorsed

We attempt to contact all customers when a mobile deposit has been rejected. If you need to reach us regarding a rejected mobile deposit email us at banking@northpointe.com or call us at (888) 672-5626.