Home Loans

How can I find a mortgage specialist?

What are your rates?

How do I access my loan information online?

How can I make a payment?

How do I set-up or edit automatic payments on my loan?

Where do I mail my mortgage payment?

What is your mortgagee clause for my insurance policy?

When is my next escrow analysis?

Do I have to pay the escrow shortage?

How do I remove PMI on my loan?

When is my property tax or insurance payment made?

I have an escrow account with you and received a property tax bill from my local tax authority. What should I do with it?

Do you offer a bi-weekly payment plan?

I want to payoff my mortgage. What do I need to do?

When will I receive my 1098-INT tax form?

I believe there is an error ("Notice of Error") related to the servicing of my mortgage loan. Who should I contact?

What is an escrow account?

I paid off my loan. When will I receive a refund of the escrow balance?

My loan transferred to/from Northpointe Bank. What does this mean?

When will I receive information from Northpointe Bank on my loan's servicing transfer?

I sent a payment to my old servicer. Will they forward it to the new servicer?

Do any of the terms of my loan change when my loan transfers?

Does my automatic payment plan transfer from my old servicer to my new servicer?

Why was my payment reversed?

Why did my loan payment change?